customer care

AI rides blue wave

Broadband

Blue Stream: AI cut sizable costs for processing work orders

Prior to adopting AI, Blue Stream spent about $11,000/month just to process work orders, SVP Josh Turiano told Fierce.

Masha Abarinova Dec 1, 2025 1:18pm

Verizon app

Verizon's Project 624 is all about better customer experience

Jun 24, 2025 1:10pm

AT&T resets passcodes after dark web data breach impacts 73M

Apr 1, 2024 1:07pm

customer service AI

Verizon’s new CX leader wants to quash customer pain points

Mar 13, 2024 3:49pm

Verizon

Verizon’s AI strategy keeps human in the loop

Feb 20, 2024 1:00pm

Student Success

What are Other Schools Doing to Support Learner Readiness?

Dec 23, 2022 8:53am